Privacy Policy for the web pages and the Chartagon app
Who we are
Our website address is: http://chartagon.com.
Our Phone: +46 (0) 707 48 18 18
Our e-mail: info@chartagon.com
Our mail: Pär Nyström / Chartagon / Råsta 3 / 743 93 Vattholma / SWEDEN
What personal data we collect and why we collect it
We want to share the Chartagon board game and world with everybody. In order to do this, we sometimes have to collect personal information. We know how important it is for you to understand how we use your data. We will always be as transparent as possible with you about what we do with your personal information.
This Privacy Notice applies to all personally identifiable information about our users and explains how personal information is collected, used or disclosed by the web page and the Chartagon app. It also describes the measures we take to protect the security of your personal information. In addition, we describe the choices you can make about how we use the information you provide us. We tell you how you can reach us to review and update your contact information, change your privacy preferences, or answer any questions you may have about our
The personal information we collect from you will depend on how you interact with the website and can include:
- Your name and address
- Your billing address and delivery address
- Your telephone number and email address
- Your purchasing activity
- Your credit or debit card, or other payment information, will be handled by Stripe. Please review their Privacy Policy for how your information is protected. We do not store any payment information.
- Your IP address which we store when you browse our website or other device identifier when you use a mobile device
- Any other information you decide to give us when you contact us or order from us.
We do not knowingly collect personal information from children under the age 13, without the consent of a parent or guardian. In general, we try to collect as little information as possible, and will not share it with anyone unless we are forced to.
The Chartagon app
The app does not collect any of these data, and the required permission to access the internet is only needed to download the audio clips of the app. The only data that is uploaded to our servers is the path to the audio that should be streamed.
While downloading and installing the app the Google Play store and iOS AppStore will collect data to inform us about how many users from each country installed the app. Please review their Privacy Policies for further information about how they use your information.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor?s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
For more information about cookies on the website, please read our Cookie Policy.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
When do we collect your personal information?
Providing your personal information to us is your choice. If you choose not to provide us with certain personal information, you may not be able to take advantage of certain services or features. We collect your personal information when you:
- purchase products and services from us in store, online, or over the phone
- return a product
- access our website or use any of our mobile Apps. Our website also uses cookies. To find out more about the use of cookies and how you can manage them, please read our Cookie Policy
- take part in a competition, prize draw, survey or other promotional activity organized by us
- create a user profile on our website
- ask us to contact you to provide product information such as stock notifications or recall information
- contact us in store, online, or over the phone
- engage with us on social media (by mentioning/tagging us or by contacting us directly)
How and why do we use your personal information
To make our products and services available to you
We use your personal information to provide you with the products and services that you request or purchase from us (i.e. to complete certain tasks, processes or orders on our website or within our apps, and deliver your products or service), and communicate with you regarding those products and services.
To provide user service and understand your needs
We also use your personal information to better understand your product and service needs and to offer you relevant information, products, and services to ensure you are satisfied as a user and customer, including troubleshooting in connection with purchases, responding to requests for services, or when you ask us questions in store, online or via telephone, including on social media.
To improve our website
We use your personal information to enhance our website, improve our services and products and identify online usage trends. We want to ensure our website is user friendly and works properly and that our products and services are efficient and of high quality. We also want to make it easy for you to interact with us. We use your IP address to deliver our website services, help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and your shopping cart. We may also use your personal information to monitor the use of our website and ensure that our website is presented in the most effective and relevant manner for you and your device and setting default options for you (such as language and shipping options).
For security and compliance reasons
We use your personal information to:
- Ensure the personal and financial information you provide to us is accurate;
- Conduct fraud checks or prevent other illegal activity;
- Protect our rights or property (or those of others); and
- Fulfil our legal and compliance-related obligations.
For example, we may collect information during a return of merchandise to help detect and prevent fraud.
Who we share your data with
We will not share your individual data with others. If we want to present descriptive statistics from our page, such as how many people has downloaded maps, rules, translations, etc., it will always be in aggragated form (i.e. grouped together with all users, so that there is no data belonging to specific users).
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We use and keep your personal information for as long as it is required for the purpose identified when you provided the information or as otherwise required to comply with any legal obligation. We may use anonymized data indefinitely. If you would like further information, please contact us.
In order for us to provide products and services to you, we share your personal information with our trusted third parties, as detailed below. Whenever we share your personal information, we put safeguards in place which require these organizations to keep your information safe and not use your personal information for any reason other than to provide you with those specific services, except as may be permitted by law. We will never sell any of your personal information to a third party.
To fulfil orders for products and services
We work with a number of trusted service providers who carry out services on our behalf when you purchase products and services from us. The services provided by these organizations include fulfilling orders, delivering, and processing payments. We require these service providers to keep your information secure and only allow service providers to use or disclose your information in order to provide the services to us and for no other purpose.
To prevent crime and comply with laws
We share your financial information including your credit card, debit card, or other payment information with third parties (i.e. Stripe) to ensure that your payment is safe and that your details are not being used fraudulently. In fact, although the payments appear as if they are on our site, the needed information is never collected by us, but by the third party company. In addition, we may be legally obligated to share or disclose your personal information to law enforcement agencies or public authorities in order to prevent or detect crime.
To provide a positive user experience
We work with these third parties to place relevant content for you on our website, other websites, social media, and online and mobile apps. In order to do this, we need to use cookies, pixels and related technology on our website. The cookies can be stored for varied periods of time. Only anonymized information is captured and aggregated (so that it can no longer be associated with you) to share with third parties in order to provide you with relevant content.
You can choose to accept cookies or not by changing the settings on your browser. Generally, your browser will offer you the choice to accept, refuse, or delete cookies, including cookies from third parties. For further information, please refer to: https://www.aboutcookies.org/how-to-delete-cookies/. You can see our Cookie Policy here.
Business Transfers
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. If the business is transferred, we will provide you with the opportunity to tell us that you would prefer that personal information about you not be transferred. Should such a transfer occur, we will use reasonable efforts to try to ensure that the transferee uses personal information about you in a manner that is consistent with this Privacy Notice.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
You have the right to refuse to give us your personal information.
You have the right to have your personal information processed fairly and lawfully and in a transparent way and to be informed about how your personal information is being used.
You have the right to withdraw or change your consent to our use and disclosure of your personal information.
You have the right to access, update and correct any mistakes in your personal information we hold about you. We respond to access requests as required by applicable laws and within a reasonable time. We may decline access to personal information in certain circumstances. These circumstances include where the information requested would reveal confidential information or personal information about someone else, or if legal or regulatory requirements prohibit providing access or permit not providing access to such information. In order to respond to an access request, we may request certain personal information to verify the identity of the individual seeking access before providing the personal information. Should you be required to pay for reasonable charges for retrieving or providing you with specific information that you have requested, we will notify you before proceeding.
You have the right to opt-out at any time from receiving marketing communications.
If you have any questions about how we treat your personal information or about any of your rights, please contact us at:
By Phone: +46 (0) 707 48 18 18
By Email: info@chartagon.com
By Mail: Pär Nyström / Chartagon / Råsta 3 / 743 93 Vattholma / SWEDEN
Where we send your data
Visitor comments may be checked through an automated spam detection service.
We may need to transfer your information outside of Sweden for processing and storing. The privacy laws in other jurisdictions may differ from Swedish privacy laws and in some jurisdictions your information may be accessed by law enforcement authorities or the courts. We will ensure that any transfer of your personal information outside of Sweden is subject to appropriate safeguards as if it were being processed in Sweden and under the guiding principles set out in this Notice.
Your contact information
We will not share your contact information with others, or use it in any other way than for personal communication or information, and shipping.
Additional information
How we protect your data
We take the security of your personal data very seriously. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession. This means that your data is protected and only accessed by co-workers who need it to carry out their responsibilities. We also ensure that there are strict physical controls in our buildings which restricts access to your personal data to keep it safe. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password with anyone.
Your data is protected by the webservices we have from Surftown A/S. Payments for the shop is handled by Stripe (stripe.com).
What third parties we receive data from
We have built this site using WordPress, and may recieve data from themes and plugins in the CMS.
What automated decision making and/or profiling we do with user data
None. We don’t even know how to do this.
Changing your preferences
If you no longer wish to be contacted by us about our products or services or receive marketing communications, you can amend your preferences by contacting us or simply follow the unsubscribe link provided in emails you receive from us. Alternatively, if you have a profile on the Chartagon, you can unsubscribe by logging into your account and updating your preferences.
If you find that the personal information we have about you is inaccurate or needs updating (for instance, you may have changed your name or address), then please contact us so that we can correct it or log into your Chartagon account to update the information.
Changes to this Privacy Policy
We may update this Privacy Notice from time to time. When we post modifications to this Privacy Notice, we will revise the “last updated” date at the bottom of this web page. The modified Privacy Notice will be effective immediately upon posting on the Chartagon website. Your continued use of the website after the posting of the modified Privacy Notice constitutes your agreement to abide and be bound by it. We encourage you to review this notice periodically to ensure you are aware of the most up-to-date information about our personal information practices.
This Privacy Notice was last updated on September 3, 2019.
Cookie Policy
This Cookie Policy explains what cookies are and how we use them. You should read this Policy to understand what type of cookies we use, the information we collect from the cookies, and how that information is managed. For further information on how we handle, store and keep your personal data secure, see our Privacy Notice.
What are Cookies?
Cookies are small text files which are stored on the browser or hard drive of your computer or mobile device when you visit a webpage or application. A “session cookie” stores temporary information that is deleted when you close your web browser or turn off your computer or device. A “persistent cookie” enables the site to recognize when you return to it and remains stored on your computer until you delete it. Cookies work to make your experience browsing our site as smooth as possible by remembering your preferences the next time you visit the site.
What types of cookies do we use?
There are four variety of cookies which operate on our website:
1. Essential cookies allow you to be able to experience the full functionality of our site. For example, these cookies allow you to log-in to your Chartagon account and remember products in your shopping cart. Without these cookies, some parts of our site will not work as they should.
2. Performance cookies tell us how you use our site and help us to improve it. For example, these cookies count the number of visitors to our website and see how visitors move around when they are using it. This helps us to improve the way our site works, for example, by ensuring that users find what they are looking for easily. The information collected by these cookies is anonymous.
- Google Analytics are performance cookies used to track visits to our website and user behaviour on site. The data collected is anonymous and is used for benchmarking purposes to monitor the performance of our site and to measure user engagement on our site.
- Social media cookies from social media sites such as Facebook, Instagram, Twitter, and Pinterest are used to enable social media buttons on our site to work. Social media buttons allow you to share content and interact with your social network. These social media platform may set their own cookies on your device. We do not control the settings of these cookies so we suggest you check the social media website for more information about their cookies and how to manage them. Our website will not collect or store any personally identifiable information from the user. To find out how you can opt out of accepting these cookies, please visit the cookie policy and privacy policies of the social media site.
3. Word Press cookies. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
How do you change cookie preferences or block cookies?
Within your browser, you can choose whether you wish to accept cookies or not. Different browsers make different controls available to you. Generally, your browser will offer you the choice to accept, refuse or delete cookies at all times, or those from providers that website owners use i.e. third party cookies, or those from specific websites. Each browser’s website should contain instructions on how you can do this.
For further information, please click here.
If you block cookies on our website, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way.
Changes to the Cookie Policy
We may update this Policy from time to time. If we make significant changes we will let you know but please regularly check this Policy to ensure you are aware of the most updated version.
This Cookie Policy was last updated on September 3, 2019.